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Welcome to the Hemro Academy

The path to quality coffee moments begins here.


Hemro Certified Service Technician (HCST)

Discover new skills, fine-tune your coffee knowledge, and expand your career as a Hemro Certified Service Technician.

SCA Coffee Skills Program

Expand your coffee knowledge and learn about every step in the coffee value chain, from green coffee to roasting, sensory skills and brewing. Obtain official SCA certifications to prove your level of knowledge.

Hemro Certified Service Technicians

Quality coffee begins with a deep understanding of coffee grinding equipment. In our training program, you’ll learn how to service and care for Hemro Group coffee grinders—maximizing their lifetime and giving everyone the best chance at brewing up memorable coffee moments.

coffee grinder being repaired

Upon completion, you’ll join the exclusive group of Hemro Certified Service Technicians.

Certification Pathway

The learning journey begins with online modules before advancing to in-person training. Complete the online courses at your own pace before visiting our factory for the final exam.


Understanding the Grinder

Topics Covered

  • Product Overview

  • Product Servicing

  • Frequently Encountered Issues and Fixes

  • Resource Overview

Format: Online Presentation & Q&A



Intro to Service

Topics Covered

  • Product Disassembly

  • Frequent Repairs and Service

  • Tool Overview

  • Resource Overview

Format: Online Presentation & Q&A




Hands-on Training Intensive

Topics Covered

  • Hands-On Disassembly

  • Frequent Repairs & Service

  • Factory Tour & Assembly

  • Practical Exam

Format: In-Person Workshop & Assessment



Why Enroll?

On top of access to a world-class coffee industry education lead by Hemro Group’s cohort of industry-leading experts, certified dealers and technicians receive:

Exclusive Hemro Group events


Better Customer Satisfaction through streamlined servicing knowledge on a global scale.

Educational events and opportunities


Get all Resources needed to sell and service Hemro products in one place.

Marketing and branding materials


Better visibility for your business on Hemro product's websites. Secure a spotin thedistributor listing through proving product knowledge with HCST level.

CRM & product priority


Profit from coffee education brought to you by the industry leaders in coffee grinding with a century worth of knowledge.

Enroll to Start Your Certification

Ready to advance your coffee career? Sign up for the Hemro Certified Service Technician program to get started.

Information on the processing of your personal data can be found in our data privacy policy.

pour over coffee

SCA Coffee Skills Program

The SCA Coffee Skills Program is a modular, skills-based training program designed to prepare learners to gain more success in their careers. The Coffee Skills Program consists of five different modules. The five specialist modules are Barista Skills, Brewing, Green Coffee, Roasting and Sensory Skills. These are offered at three different course levels, from Foundation to Professional.

Upon successful completion, you’ll attain official SCA certificates as proof of the learner’s knowledge.

The Modules

The Coffee Skills Program developed by the Specialty Coffee Association is comprised of 5 modules to deep dive into all matters related to the coffee value chain.

Green Coffee

Green coffee courses cover concepts and skills relevant to the evaluation, trade, and handling of green coffee. Content of these courses include applicable aspects of botany, coffee farming, processing, grading, storage, transport, markets, certifications, contracts, and more.

Sensory Skills

Sensory Skills courses cover concepts and skills relevant to the evaluation of coffee and related products. The content of these interactive courses includes sensory science, industry-specific protocols, common sensory attributes of coffee, physiological sensory training, implementation of sensory programs, consumer testing design, application in business, and more


The Roasting modules teach about the roasting process, including the roast cycle, roast levels, identifying defects, the physical changes that beans undergo during the roasting process, as well as workspace management and lean production.


The Brewing courses cover numerous brewing coffee methods as well as the brewing variables that affect quality. Hands-on learning focuses on grind profiles, brewing methods, coffee strength measurements, and coffee extraction charting.

Barista Skills

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices

Inquire about a Group Training

Ready to bring your coffee skills to a new level? Sign up your group for any of the coffee skills modules.

The Coffee Skills Modules are taught in person at our Academy in Zurich. The course language is English.

Information on the processing of your personal data can be found in our data privacy policy.

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